Refund & Cancellation Policy

Last updated: July 2026

1. Digital product

PyDebug Premium is a digital subscription that unlocks premium problems, unlimited hints, and an ad-free experience immediately upon successful payment. Because access is granted instantly and content is digital, refunds are generally not offered once a payment has succeeded — except in the situations below.

2. When a refund IS given

Failed or duplicate payment: if money was deducted from your account but Premium was not activated (payment shows as "failed" or was charged twice for the same order), we will refund the duplicate/failed charge in full.
Technical error on our end: if a verified bug in our payment system prevented you from accessing what you paid for.

3. When a refund is NOT given

Change of mind after Premium has been successfully activated
Not using the Premium features you purchased
Partial-period cancellations (plans are not pro-rated)

4. Cancellation

Since Premium plans are one-time payments for a fixed period (not auto-renewing subscriptions), there is nothing to "cancel" — your Premium access simply lasts until the plan's expiry date, and no further charge will occur automatically.

5. How to request a refund

If you believe you're eligible under Section 2, contact us within 7 days of the payment via the details on our Contact page, including your registered email and the Razorpay payment ID from your payment confirmation email/SMS. Approved refunds are processed back to the original payment method within 5–7 business days via Razorpay.